Most Common Questions

Here are some of the most frequently asked questions when it comes to the DuckDuckGo Subscription and its features:

DuckDuckGo Subscription

• How do I activate the subscription on another device?
• Why am I not receiving the one-time passphrase (OTP)?
• Why can't I see the subscription or its features in my browser?
• Can I share my subscription with friends or family?
• Can I subscribe to just one of the services offered in the subscription?
• How do I cancel my subscription or change my payment method?
• I lost my device. How can I access my subscription?
• Is the subscription supported on older operating systems?
• Do you offer a free trial for the subscription?
• Can I change my subscription from monthly to annual, or vice versa?
• I don't have access to the email used when I originally purchased, so how do I access my subscription?
• Do you offer any business or corporate plans for the subscription?

VPN

• How can I exclude apps or websites from the VPN?
• How do I add the VPN widget on my iPhone?
• Are text messages protected through VPN?
• Are video/voice calls protected through VPN?
• Are smart home devices and voice assistants affected by VPN?
• Am I able to manually choose the VPN server location?
• How do I know that the VPN is connected and working?
• Why does Android Auto not work with the VPN?

Personal Information Removal

• If I cancel my subscription, will my personal information reappear on data broker sites?
• How can I get Personal Information Removal services outside the US?
• Why can’t any records be found?
• Why is my information not on my dashboard, but I found it on a site you scan?
• How often is my personal information re-scanned to ensure hits remain removed?
• What personal data do you store to run scans and removals?
• How long does it take for my personal information to be removed?
• Can my personal information reappear after it is removed?
• Why is my personal information in search engine results, even though it’s been removed from broker sites?
• Can I just remove my personal information myself?
• Can I set up two Personal Information Removal profiles?

Duck.ai Paid

• How do I activate my subscription in Duck.ai in 3rd-party browsers?
• What is Duck.ai? Why is it included in the subscription?
• I don't want anything to do with AI. How can I opt out of this?
• How can I purchase Duck.ai by itself? I already have a VPN.
• Which advanced models do I get for Duck.ai?
• Do any of these providers see my prompts?
• How many messages do I get per day? Is there a way to purchase more?
• Do I need to install anything to start using Duck.ai?
• Can I save or delete my message history?
• Can I share Duck.ai with a family member?
• Will this become a separate upcharge in the future?
• I’m getting odd or inaccurate answers—what should I do?
• Does Duck.ai support file uploads?

Identity Theft Restoration

• Does Identity Theft Restoration cover home title theft?
• My identity was stolen. How do I use Identity Theft Restoration?

DuckDuckGo Search

• How do I remove records from DuckDuckGo that I don’t want public?
• How do I turn off autocomplete?
• Where did my bookmarks or passwords go?

Other

• How to send crash reports on iOS
• How to send crash reports on macOS
• How to send crash reports on Windows

I have a question not covered here, how can I get help?

Please contact support via our subscriber support form. We use Zendesk, a third-party customer support platform, to store and facilitate our responses to support requests. DuckDuckGo representatives, and in some cases, representatives from our customer support vendor will review and address your support requests. These representatives may be located outside your jurisdiction, as described in the Privacy Policy.

If you have ideas on how to improve the subscription, please let us know using the “Share Feedback” button in the DuckDuckGo browser.