DuckDuckGo Help Pages

Why can’t I see the subscription or its features in my browser?

Why can’t I see the subscription or its features in my browser?

If you can’t find the DuckDuckGo Subscription in the Settings menu of the DuckDuckGo browser, it could be because: 

  • You don’t have the latest version of the DuckDuckGo browser. Try updating your browser to the most recent version.
    • Mac: From the app menu bar, go to DuckDuckGo > Check for Updates…, then click Install Update.
    • iOS: If you don’t have automatic updates set up, go to Settings, tap your profile icon, scroll down to DuckDuckGo, and tap Update.
    • Android: Open the Google Play Store. At the top-right, tap your profile icon. Tap Manage Apps & Device. If an update is available for DuckDuckGo, tap Update.
    • Windows: Open the three-line menu below the address bar, select About, then click Check for Updates.
  • You downloaded our browser from the iOS, Mac, or Android app store and your app store account location setting is set to a region where the DuckDuckGo subscription is not available. (Check this list for your country).
  • You aren’t signed in with your Apple or Google Account on your device. Subscribing via the DuckDuckGo browser for Mac, iOS, or Android requires you to be signed in on your device in order to process payments through the app store. (Residents of Canada, the E.U., and the U.K. can only subscribe through the Apple App Store and Google Play Store, so make sure you’re signed in).